Help
Returns and exchanges
If something isn’t right, tell us within 7 days of delivery and we’ll put it right.
7 daysTo report a faulty, damaged or wrong item
Replace or refundFaulty items are refunded in full, including any delivery fee
UnwornExchanges need the original condition and packaging
Faulty or not as described
If your watch arrives faulty, damaged or different from what you ordered, message us on WhatsApp within 7 days of delivery with your order number and photos. We will replace it or refund you in full, including any delivery fee.
Changed your mind
You can exchange an unworn watch within 7 days of delivery. It must be in its original condition and packaging, with any protective film and tags still attached. Exchange delivery is at your cost outside Lagos.
What we can’t take back
- Watches that have been worn, scratched, resized or altered.
- Items returned without their original packaging.
Refunds
Approved refunds are paid back to your original payment method, or by bank transfer for pay-on-delivery orders, after we have received and inspected the item.
How to start a return
Within 7 days of deliveryThree steps, all on WhatsApp.
- Message us on WhatsAppTell us which order it is and why you are returning it.Order numberReason for the returnPhotos, if faulty or damaged
- We reply with next stepsWe will tell you what to do next. For exchanges, keep the watch unworn in its original packaging, with any protective film and tags still attached.
- Refund or exchangeApproved refunds are paid after we have received and inspected the item.